Should a registered patient inform the organisation that they are going to change, or have changed, their address, they are to be instructed to visit the NHS App
You can also visit the surgery and bring two forms of ID to confirm the changes.
Physical Accessibility Statement
Physical Accessibility Statement
We are committed to providing an inclusive and accessible environment for all our visitors.
- Parking: We have a few limited numbers of designated disabled parking spaces conveniently located directly in front of our entrance. If you require any assistance upon arrival, please inform our reception staff, who will be happy to help.
- Building Access: Our reception area is wheelchair-friendly, ensuring ease of access for all visitors.
- Appointment Arrangements: For visitors who prefer or require their appointments to take place on the ground floor, please let us know when booking your appointment, and we will gladly accommodate your needs.
We strive to make our premises as welcoming and accessible as possible. Should you have any specific requirements or concerns, please do not hesitate to contact us in advance.
Equality and Diversity Statement
Equality and Diversity Statement
At The Esplanade we are committed to fostering an inclusive workplace where diversity is celebrated, and every individual is treated with respect and fairness. Our goal is to create an environment where everyone feels valued and empowered to contribute to their full potential.
We provide equal opportunities for all, regardless of age, disability, gender, race, religion or belief, sexual orientation, marriage and civil partnership, pregnancy and maternity, or gender reassignment. We strictly adhere to the principles of the UK Equality Act 2010 and take active steps to ensure fair treatment in all aspects of our employment practices.
By promoting diversity and inclusivity, we aim to enhance our creativity, innovation, and success. We believe that a diverse team strengthens our ability to achieve excellence and meet the needs of the community we serve.
If you have any questions about our commitment to equality and diversity or require adjustments during the recruitment process, please feel free to contact the Practice Manager.
Isle of Wight clinical commissioning group / NHS England / IW County Council
Hampshire and Isle of Wight ICB
Omega House
112 Southampton Road
Eastleigh
SO50 5PB
Telephone: 0300 561 2561
NHS England
South East Regional Team
Oakley Road
Southampton
SO16 4GX
Tel: 023 80296914
www.nhs.uk/services
Isle of Wight County Council
Customer Service Centre
County Hall, High Street
Newport, Isle of Wight
PO30 1UD
Tel: 01983 821000
https://www.iow.gov.uk/
Patient Responsibilities Statement
Patient Rights & Responsibilities
Users of the National Health Service have rights. The following explains what they are. They fall into three main categories.
Legislated Rights
Rights that have been written into law by means of Parliamentary Acts or Bills. (For example, UK GDPR and DPA 2018). As a patient of the NHS you have 7 rights.
- You are entitled to receive health care on the basis of clinical need, regardless of your income.
- You are entitled to be registered with a Medical practice. You are entitled to change your practice at any time. You do not have to give a reason for your decision.
- You are legally entitled to accept or refuse treatment as you see fit. This includes examinations, tests, diagnostic procedures, medication, operations, etc.
- You can refuse to be involved in research trials. If you do not agree to be involved in research trials, you can withdraw at any time.
- You are entitled to equal treatment regardless of race, gender, age or disability.
- You have a right to information on GP practices in your area and the services they provide. All practices must provide an information leaflet.
- You have a right to confidentiality. Personal information about your health is confidential and should only be disclosed to those who need that information to provide you with effective treatment, you can consent to share with other individuals outside of the NHS
Access to your Health Records.
You have a legal entitlement to see a copy of the records held about you. All records stored on computer can be accessed. If you wish to see your records you should apply in to the practice for a Subject Access Request.
Guideline Rights
- You are entitled to have reasonable access to high quality service and facilities.
- You are entitled to information on what is wrong with you and the treatment options available. Ask questions. You should be given truthful, clear answers.
- You are entitled to ask for a second opinion on your diagnosis or treatment.
- You can ask to have someone with you (friend, relative, interpreter) at any time. You may find this beneficial, particularly if you are asking questions or need moral support.
Human Rights
It is your right to be treated as a human being by another human being and as they would wish to be treated themselves, i.e. with dignity, politeness, respect and consideration. These may not necessarily be covered legally or even be contained in guidelines, but human rights will come into many of the areas mentioned above and are certainly just as important.
Consent
A doctor, nurse, or anyone else looking after your health, has to have your agreement before they can examine or treat you. This policy applies to both children and adults. Your consent will be sought before any of your information is shared with any individual not connected with your direct health care.
Patient Responsibilities
Patients, too, have certain responsibilities:
- Keeping appointments: Please try to arrive on time. If you are unable to attend an appointment, please inform the clinic or surgery in good time. Address. If you move house, change address or telephone number, or the postcode is changed, please inform your GP practice or outpatient clinic.
- Treat all healthcare staff in a reasonable, courteous manner.
- Use emergency services in a responsible manner. Please use the out-of-hours services for emergencies only and not for routine care.
- Take care with medicines. Medicines are for one person only and should not be shared. Keep them safely away from children and in the original container. Take any unwanted medicines to a chemist for safe disposal.
Website Accessibility Statement
General
Practice365 strives to ensure that its services are accessible to people with disabilities. Practice365 has invested a significant amount of resources to help ensure that its websites are made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
This accessibility statement applies to websites hosted by Practice365.co.uk.
Accessibility on Practice365
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- most older PDF documents are not fully accessible to screen reader software
Enabling the Accessibility Menu
Disclaimer
Practice365 continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Here For You
If you are experiencing difficulty with any content on Practice365 website, widget, any of its services or require assistance with any part of our site or software, please contact us during normal business hours as detailed below and we will be happy to assist.
Contacting Us
If you wish to report a problem, have any questions or need assistance, please email us at hello@iatropartners.co.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland, please reefer to Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.
Named Accountable GP
From 1st April 2015 we are required by the Government, under the terms of the latest GP Contract, to allocate all patients a named accountable GP. This is purely an administrative exercise in order that patients can have a named responsible GP. This does not mean that they will be the only GP who will provide care to the patient. Patients are free to choose to see any GP in the Practice in line with current arrangements. If their preferred choice of GP is not available, an alternative will be offered.
The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient where required. However, this does not mean that they will be the only GP or clinician who will provide care to that patient. These responsibilities will be carried out within the opening hours of the Practice and do not change the way you currently access care outside these hours. The allocation has been done for all existing patients, and all newly registered patients will be given a named accountable GP on registration.
Please be aware that you may still see any GP of your choice at the surgery and do not have to see your named accountable GP, nor does this mean that you will only be offered appointments with your named GP.
If you have not already been informed of the name of your accountable GP, please ask the receptionist when you are next in the surgery.
NHS HSCIC Care Data Service
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.
More information
Patients’ Rights And Responsibilities
We believe that all our patients have a right to be treated politely, without discrimination and in confidence. In return we expect patients to treat our staff courteously. Verbal abuse will not be tolerated. The police will be called to assist in the event of displays of violent behaviour, the patient will be removed from the practice list, and the Primary Care Trust notified.
Training of Young Doctors And Medical Students
It is the policy of the partners to assist with training of aspirants in the medical profession and on occasions your doctor may have a student with them when you attend for a consultation. You will be informed beforehand, but if you prefer to be seen alone please let the receptionist know at the time.